Produced higher fidelity and more complex prototypes as the design process progressed. Full integration into Sky's catalogue and API was essential as we discovered that having the correct content available had a large impact on a user's trust and perception of the application.
Helped to organise, provided technical support and participated as an observer in several user interviews and usability test sessions.
Set up larger, unmoderated remote sessions to analyse key user behaviour patterns. Coupled with Google Analytics, we were able to gain insight into how the grouping and layout of the content affected its discovery.
Liased with Sky's new European partners to give them a full understanding of how the Sky Q product would work in their respective countries.
Localized the applications to show the flexibility of the design.